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THESE TERMS OF SERVICE APPLY TO SERVICES ("PAY FOR SUPPORT" AND "IN-HOME SERVICE") ORDERED FROM GEEK SUPPORT OVER THE PHONE at 1300 788 209.
THE TERMS OF SERVICE APPLICABLE TO SERVICES ORDERED AT A GEEK SUPPORT STORE ARE PROVIDED AT THE TIME THE SERVICE IS PURCHASED AND MAY DIFFER FROM THE TERMS STATED HERE.
These terms and conditions, together with our Terms of Sale, Privacy Policy, govern our relationship with you.
When you use our services, you agree that you have read and understood the Terms. You may be asked to sign a form acknowledging this.
TERMS AND CONDITIONS
PAY FOR SUPPORT
(a) Services:
Geek Support will attempt problem diagnosis and provide a solution over the telephone for an applicable fee. In certain cases, however, there may be problems with your computer or its configuration which is beyond our control, under such situations problem diagnosis and support may not be completed.
All prices are in Australian Dollar.
(b) User Responsibility:
You understand and agree that it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives, prior to Geek Support performing diagnostic repair on your computer. You acknowledge and agree that Geek Support shall not be responsible under any circumstance for any loss or corruption of data and/or software.
IN-HOME SERVICE
(a) Scheduling: Standard service hours are Monday-Friday, 9 AM – 7 PM, Saturday 10 AM – 5 PM. Additional charges may apply for rapid response services or service outside of standard installation hours.
(b) Service Area:
Geek Support sets the Service area. If a location lies beyond Geek Support's standard Service Areaadditional trip charges may apply. This Service Area is deem to be 20Km radius of the CBD.
(c) Additional Hardware or Software Install/Service:
This service is only available to customers who have already purchased one on-site service and are purchasing this as a second service. Approved services must be one of the following: software installation, software service, memory installation, sound/video card installation, network card installation, modem installation, CD/DVD-RW installation, or CD/DVD-ROM installation.
(d) An Adult Must Be Present At Residences or Business:
For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE GEEK SUPPORT AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES MAY BE DENIED AND A CALLOUT CANCELLATION CHARGE OF $88 WILL BE ASSESSED.
(e) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE GEEK SUPPORT AGENT TO YOUR HOME OR BUSINESS. GEEK SUPPORT AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.
(f) Minimum System Requirements (For Wireless Home Networking Only):
- All computers to be networked must have a minimum of 10MB of hard disk space and 32 MB of RAM.
- Password(s) for operating systems(s) and/or ISP must be available at the time of service.
- Microsoft Windows 98 SE operating system or greater.
- Operating System disc and Key Code must be available at the time of service.
- All computers and/or peripherals to be networked must be in good working order and Spyware-free.
- For all broadband installations, the broadband services must be installed and operational prior to the time of service, including connections to any broadband modem.
(g) Access:
The Geek Support Agent must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power.
IF THE GEEK SUPPORT AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED AND A $88 CANCELLATION CHARGE WILL BE ASSESSED.
TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME SERVICES:
LIMITATIONS TO SERVICE:
GEEK SUPPORT AND/OR ITS THIRD PARTY SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY GEEK SUPPORT AND/OR ITS THIRD PARTY SERVICE PROVIDER.
FORCE MAJEURE:
If Geek Support's and/or its third party service provider's ability to render services is impaired by you or circumstances beyond the control of Geek Support and/or its third party service provider, Geek Support and/or its third party service provider may choose not to provide services.
LIMITATION OF REMEDY:
UNDER NO CIRCUMSTANCES SHALL GEEK SUPPORT AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY GEEK SUPPORT AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.
RELEASE OF LIABILITY:
BY SIGNING THE FORM ON THE OPPOSITE SIDE OF THIS PAGE, YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS GEEK SUPPORT AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM GEEK SUPPORT AND/OR ITS THIRD PARTY SERVICE PROVIDER'S AGENTS, PARTNERS AND/OR THIRD PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU.
CHANGES, CANCELLATIONS AND REFUNDS
To change your order you must contact Geek Support at 1 300 788 209.
You may cancel your order if you give Geek Support at least 24 hours notice prior to the scheduled performance of services. Cancellations must be completed by calling 1 300 788 209. The payment amount will be fully refunded in the manner the purchase was paid.
If you are not satisfied with your service: Please call 1300 788 209 for resolution. We stand behind our Pay for Support services for 5 days. We stand behind our In-Home Service for 7 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.
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Terms of Use 
